Knowledge@Wharton had some interesting comments about Google’s attempt to enter the smart phone market and take on Apple. Main points: Google may be redefining an industry but Nexus One’s software needs some work, but Google is clueless about customer services because they don’t offer the option to talk to a live human.
Google is the company we love to hate. Say what you will about them, their products are clean and functional. No cool design, they’re not sexy, and they’re certainly not slick like Apple’s, but they work. And you even get to play with beta apps from Google Labs.
Maybe Google is redefining more than one industry….?….